Got a question?

Just use the online booking widget to make an enquiry or call our booking office Tel : 01522 243235 9am-6pm (Mon-Fri), 10-5pm (Sat). You can also email our team email

We operate a strict dress code and maintain a “dress to impress” policy. Any sports wear, Nike Air Max or trainers containing “bubbles” will not be admitted and no refund will be given. Please dress smartly.

Yes. All Ticket holders must be in before 11:30PM, tickets will still be valid for entry, however the Q Jump element is removed beyond this point.

Yes. It is Free entry before 10pm on Friday and Saturday.

Unfortunately due to the fast moving nature of our ticket sales, no refunds will be permitted for customer cancellations including customers having to isolate. For questions regarding ticket cancellations please email No refund will be given to any customer refused entry to the venue due to intoxication or dress code. Refunds issued to credit/debit cards can take up to 10 days to process.

Please contact us as soon as possible by emailing and we will try and locate your item. Please tell us where it was left and describe the item. We try and reply to all requests within 48hrs